Services for Small Business

Downtime is not an option for small businesses. That's why we offer multiple levels of services and support to help you keep your network—and your business¯running smoothly, with access to technical assistance when you need it. Find the Service for your product

Essential Support for Small Business

For Cisco Small Business Products, we provide support for product warranties, hardware replacement (if required), and telephone technical support for the first 12 months (thereafter, incident-based services are available to U.S. and Canadian customers). And, you get complete, global support for your small business with Cisco Small Business Support Center.

Peace-of-Mind Coverage for Small Business Pro Series

Our new Cisco Small Business Pro Service is a technical-support offering that delivers three years worth of peace of mind at an affordable price. The device-level, subscription-based service provides software upgrades and updates, next-business-day hardware replacement, and Cisco Online Chat Support. And, you get complete, global support for your small business with Cisco Small Business Support Center, which gives you quick access to a network of peers and Cisco technical experts, available by telephone during local business hours.

Smart, Customizable Support for Cisco

For other Cisco products, Cisco Smart Services offers a variety of responsive, proactive support options to complement your internal IT capabilities and to help keep your network running smoothly. With Cisco SMARTnet, Cisco Smart Care, and Cisco Smart Foundation, you can customize a service plan from entry-level technical support assistance to proactive monitoring and networkwide support that will best suit your business needs. Contact your Cisco Partner to choose the option that's right for you.

Online Support for Dedicated Cisco Users

You now have another source for technical-support expertise. Join the Cisco Small Business Support Community our new collaborative space where you can gather and share knowledge with other customers, partners, and Cisco about small business networking and communications products.

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